- Payment options
- Problems while paying
- When is the money at your bank account?
- How can I clear existing credit?
- Is it possible to pay on account?
After completing your order you will be directly forwarded to the PayPal website through a secured connection (SSL encryption). The payment by PayPal is possible with Visa, Mastercard, American Express, debit advise or giropay. A PayPal account is required for the payment. If you do not have a PayPal account or if you do not want to register at PayPal, you can easily pay with a PayPal guest-account via credit card or debit advise. Please be aware that the desired shipping address has to be confirmed at your PayPal account.
Payment is possible with Visa, Mastercard and American Express. Your credit card data is secured through SSL encryption.
MasterCard and VisaCard owners please be aware that an additional authentication is required: the so called 3D-Secure protocol Verified by Visa or MasterCard SecureCode. According to the credit institute an additional password is requested to ensure that the credit card owner is informed about the payment.
Payment in advance (bank transfer)
After finishing your order you will see our bank details and also get a confirmation e-mail with our bank account information. We will ship your order after we have received your payment. Usually a SEPA transfer via online banking takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. If you need more than 7 days for your money transfer please inform us via e-mail or phone.
If you face any problems with the payment of your order, please contact us by e-mail or phone and tell us your desired payment method. While your order has not been paid for, you can also use a PayPal checkout button to complete the payment. You will find the PayPal button in "My account”.
If you pay with PayPal, Sofortbanking or credit card we receive the payment within some minutes. If you pay in advance, a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. If you choose cash on delivery you pay your order in cash on receipt of the package.
Check My Vouchers and Credits in My account for existing credit. If you cannot see your credit and would like to clear it with your new order, let us now in the field for notes when you choose a payment method. Alternatively, you can also call us or write us an e-mail.