- Shipping costs and delivery times
- Which shipping methods can I choose?
- Why didn't I receive a shipping confirmation yet?
- What happens if I am not at home upon delivery?
- What can I do if I didn't receive a notification card?
- How can I change my delivery address?
Place your order from Monday to Friday before 6 p.m. (GMT +1:00) and we will ship it on the same day (not if you choose "pay in advance").
To calculate the delivery time, please add any product to your shopping cart. Then select your country and your desired shipping method. The delivery time will then be displayed.
Country chart with shipping costsWe offer free standard shipping on orders over 100 Euro within the European Union.
|Algeria*||EUR 40,00||EUR 100,00|
|Andorra*||EUR 9,95||EUR 40,00|
|Argentina*||EUR 40,00||EUR 100,00|
|Australia*||EUR 40,00||EUR 100,00|
|Belgium||EUR 4,95||EUR 19,95|
|Bosnia and Herzegovina*||EUR 30,00||EUR 60,00|
|Brasil*||EUR 40,00||EUR 100,00|
|Bulgaria||EUR 9,95||EUR 19,95|
|Canada*||EUR 40,00||EUR 60,00|
|Chile*||EUR 40,00||EUR 100,00|
|China*||EUR 40,00||EUR 100,00|
|Colombia*||EUR 40,00||EUR 100,00|
|Costa Rica*||EUR 40,00||EUR 100,00|
|Croatia||EUR 9,95||EUR 19,95|
|Cyprus||EUR 9,95||EUR 19,95|
|Czech Republic||EUR 9,95||EUR 19,95|
|Denmark||EUR 9,95||EUR 19,95|
|Ecuador*||EUR 40,00||EUR 100,00|
|Egypt*||EUR 40,00||EUR 100,00|
|Estonia||EUR 9,99||EUR 19,95|
|Finland||EUR 9,95||EUR 19,95|
|France||EUR 9,95||EUR 19,95|
|Georgia*||EUR 40,00||EUR 100,00|
|Greece||EUR 9,95||EUR 19,95|
|Great Britain||EUR 9,95||EUR 19,95|
|Hong Kong*||EUR 40,00||EUR 100,00|
|Hungary||EUR 9,95||EUR 19,95|
|Iceland*||EUR 30,00||EUR 60,00|
|India*||EUR 40,00||EUR 100,00|
|Indonesia*||EUR 40,00||EUR 100,00|
|Ireland||EUR 9,95||EUR 19,95|
|Israel*||EUR 40,00||EUR 100,00|
|Italy||EUR 9,95||EUR 19,95|
|Japan*||EUR 40,00||EUR 100,00|
|Latvia||EUR 9,95||EUR 19,95|
|Lithuania||EUR 9,95||EUR 19,95|
|Luxembourg||EUR 9,95||EUR 19,95|
|Macedonia*||EUR 30,00||EUR 60,00|
|Malta||EUR 9,95||EUR 19,95|
|Mexico*||EUR 40,00||EUR 100,00|
|Moldova*||EUR 30,00||EUR 60,00|
|Monaco*||EUR 9,95||EUR 40,00|
|Morocco*||EUR 40,00||EUR 100,00|
|Netherlands||EUR 4,95||EUR 19,95|
|New Zealand*||EUR 40,00||EUR 100,00|
|Norway*||EUR 9,95||EUR 40,00|
|Pakistan*||EUR 40,00||EUR 100,00|
|Peru*||EUR 40,00||EUR 100,00|
|Philippines*||EUR 40,00||EUR 100,00|
|Poland||EUR 9,95||EUR 19,95|
|Portugal||EUR 9,95||EUR 19,95|
|Réunion*||EUR 40,00||EUR 100,00|
|Romania||EUR 9,95||not available|
|Russia*||EUR 30,00||not available|
|San Marino*||EUR 9,95||EUR 40,00|
|Serbia*||EUR 30,00||EUR 60,00|
|Singapore*||EUR 40,00||EUR 100,00|
|Slovakia||EUR 9,95||EUR 19,95|
|Slowenia||EUR 9,95||EUR 19,95|
|South Africa*||EUR 40,00||EUR 100,00|
|South Korea*||EUR 40,00||EUR 100,00|
|Spain||EUR 9,95||EUR 19,95|
|Sweden||EUR 9,95||EUR 19,95|
|Taiwan*||EUR 40,00||EUR 100,00|
|Thailand*||EUR 40,00||EUR 100,00|
|Tunisia*||EUR 40,00||EUR 100,00|
|Turkey*||EUR 30,00||EUR 60,00|
|Ukraine*||EUR 30,00||EUR 60,00|
|United Arab Emirates*||EUR 40,00||EUR 100,00|
|United States of America*||EUR 40,00||EUR 60,00|
|Vatican City State*||EUR 9,95 EUR||not available|
|Venezuela*||EUR 40,00||EUR 100,00|
|Vietnam*||EUR 40,00||EUR 100,00|
*Special conditions for deliveries to NON-EU countries:
- Shipping costs Include customs clearance. The respective VAT and possibly arising toll fees of your country will be charged when you receive the delivery.
- We have no influence on express delivery delays due to safety measures of the customs authorities.
We currently offer two shipping methods. In any case, your package is covered by insurance.
We provide instant shipping from Monday to Friday if your order reaches us before 6:00 p.m. This does not apply if you choose bank transfer as your payment method, because a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. Normally DHL delivers all packages. However, in some countries delivery may be made through a logistics partner of DHL.
Choose DHL Express and your order placed from Monday to Friday until 6:00 p.m. (GMT +1:00) will be delivered superfast (add any product to your shopping cart and check the delivery time there).
The shipping confirmation e-mail with the tracking link will usually be sent between 6:30 pm and 7:30 pm. If you pay in advance by making a money transfer, please note, that a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days.
If you haven't received a shipping confirmation please check if the stated e-mail address is correct or if your e-mail postbox is full and you were not able to receive e-mails due to that.
You can have a look at the tracking link of your order at "My Account" as soon as your order has been shipped.
Please check the tracking link you received via e-mail after the shipping for detailed information about your delivery. You can also find it when logging in into "My account" and "My orders".
The delivery takes place with DHL or a logistics partner. If you are not at home you will be notified by the postman. In order to contact you, a phone number is very helpful.
As long as your order has not been forwarded to us you can change your delivery address easily while ordering or before the order in your address book.
If you already completed your order please call us or write us an e-mail. If possible, we will change your delivery address for you. Please note that we pack your order as fast as we can and a belated change in your address book will not change the delivery address in your order.