Premium Club FAQ
1. What's the skatedeluxe Premium Club?
The skatedeluxe Premium Club is the bonus program of skatedeluxe where you can collect points through various actions and exchange these points for premiums subsequently. The participation is free for skatedeluxe customers and can be terminated anytime.
2. Who is allowed to participate in the bonus program?
Only private clients with a customer account and a shipping address within the EU, Switzerland or Liechtenstein can participate in the skatedeluxe Premium Club.
3. How do I participate in the bonus program?
For participating in the skatedeluxe Premium Club you need a customer account. You can sign up for the skatedeluxe Premium Club while creating your customer account or anytime later. After that, you obtain access to the separate skatedeluxe Premium Club area where you can view your current total of points.
4. How do I get points and when are they added to my skatedeluxe Premium Club account?
1. Purchasing at skatedeluxe: For every product of your order you receive the respective number of points as stated on the product details page. The points will be added to your skatedeluxe Premium Club account 30 days after delivery. You don't receive points for returned items.
2. Rating products: For every product rating you create that is approved by us you receive 10 points. In order to receive points please write a significant and relevant product rating. For that, you find information in the text field below the product. The points are released by our team within 3 days.
3. Subscribing to our newsletter: When subscribing to our newsletter you receive 50 points that will be added to your account automatically.
4. Signing up for the skatedeluxe Premium Club: When you sign up for the skatedeluxe Premium Club we give you 50 points that will be added to your skatedeluxe Premium Club account immediately.
5. Where can I see how many points I have collected so far?
You can view your current total of points in your account details. Please note that all purchases within the last 30 days aren't taken into account yet.
6. How do I redeem points?
Just browse through our premium catalogue for current premiums. If you have a sufficient amount of points, complete your order and we will send the premium of your choice to you as soon as possible. ATTENTION: It is only possible to send one premium per premium order.
7. Why didn't I receive any points?
The reasons for this may be the following:
1. You have returned one or more items.
2. Your product ratings weren't significant or relevant enough.
3. You have not yet fully completed the subscription to our newsletter or the sign up for the skatedeluxe Premium Club.
4. 30 days did not pass since your last delivery.
If none of these reasons comes into question, please contact our customer service.