FAQ - Frequently Asked Questions

How to order in the skatedeluxe skate shop
 
  1. Select an item

    Choose an item you'd like to order. Select the size you want, then click on the button "Add to shopping cart". If you can't see this button, the product is not available at the moment. After you've placed all the items you want to purchase in your cart, click on "Shopping cart". Then click on "Checkout" or use a fast checkout option like Apple or Google Pay.

  2. Log in

    Insert your e-mail address and click on the button "login with e-mail". If you already have an account with skatedeluxe please insert your password. If you don't have an account yet you can easily create your free skatedeluxe account by following the steps or checkout without login.

  3. Enter address

    In the next step, you'll be asked to enter your address. You have the option to enter your telephone number in case you ever need support via telephone or encounter any problems. Click on "Continue" and select your preferred shipping method.

  4. Payment

    Choose your preferred payment method. In addition, you can also specify a billing address other than the delivery address. Click on "Continue".

  5. Confirmation

    Now you'll receive all your order information summarized in list form. If everything is correct, click on "Purchase" to submit the order to us. Depending on the payment method, there may be further steps required in order to fully complete the order. You will immediately receive an order confirmation via e-mail as soon as your order has been received. After we've shipped the items, you'll receive an e-mail with the shipping confirmation.

Questions about shipping
 

Questions about shipping & delivery time are answered here:

» All about shipping
Questions about returns
 

Questions about returns & cancellation are answered here:

» All about returns
Questions about exchanges
 

Questions about exchanges & refunds are answered here:

» All about exchanges
FAQ-gutscheine
Questions about payment
 

Questions about payment & payment methods are answered here:

» All about payment


FAQ-stornieren
Can I change or cancel an order after it has been placed?
 

You can cancel orders immediately after receiving the order confirmation in your account under "My Account - Orders". You can change your order by phone or e-mail. Please note that we always pack your order as soon as possible. The sooner you can let us know, the better.

How can I notify you about my order requests?
 

Comments or requests can be made in the comments field during the order process when selecting the payment method.

FAQ-reservieren
Can I reserve items?
 

Once your order has arrived, the requested items will be reserved for you. If you need more than 7 days to pay, please contact us by phone or e-mail.

FAQ-land-nicht-angezeigt