FAQ - Frequently Asked Questions

1. Select an item

   Choose an item you'd like to order. Select the size you want, then click on the button "Add to shopping cart". If you can't see this button, the product is not available at the moment. After you've placed all the items you want to purchase in your cart, click on "Shopping cart". Then click on "Checkout" or use a fast checkout option like Apple or Google Pay.

2. Log in

   Insert your e-mail address and click on the button "login with e-mail". If you already have an account with skatedeluxe please insert your password. If you don't have an account yet you can easily create your free skatedeluxe account by following the steps or checkout without login.

3. Enter address

   In the next step, you'll be asked to enter your address. You have the option to enter your telephone number in case you ever need support via telephone or encounter any problems. Click on "Continue" and select your preferred shipping method.

4. Payment

   Choose your preferred payment method. In addition, you can also specify a billing address other than the delivery address. Click on "Continue".

5. Confirmation

   Now you'll receive all your order information summarized in list form. If everything is correct, click on "Purchase" to submit the order to us. Depending on the payment method, there may be further steps required in order to fully complete the order. You will immediately receive an order confirmation via e-mail as soon as your order has been received. After we've shipped the items, you'll receive an e-mail with the shipping confirmation.

Questions about shipping & delivery time are answered here:

Questions about returns & cancellation are answered here:

Questions about exchanges & refunds are answered here:

Questions about payment & payment methods are answered here: