Customer Service

From Monday to Friday, your order will be shipped as soon as possible and fully insured.

Related topics

• Shipping costs and delivery time
• Shipment tracking
• Change address

Depending on the country and shipping method, we offer various payment methods.

Related topics

• Payment options
• Payment problems
• Offset credit

You can return any item within 30 days of reciept with no questions asked. To do so, go to your customer account, select the order under "Orders", click on "More details" and finally select "Make a return".

Related topics

• Returns & Cancellations
• Return instructions
• Exchanges

Here are the answers to the most common questions.

• How to order
• Stickers
• Vouchers

Do you have a problem or are there more questions you’d like for us to answer? Our customer service team is always happy to help and can be reached by phone, e-mail and Live Chat. All messages are usually answered within 24 hours.