Withdrawal and Return
- 100 days right of withdrawal
- Is the return for free?
- How do I send something back?
- I don't have the return documents anymore – what can I do?
- What will happen with my credit?
- How long will the refund take?
- Will my discount coupon become void after my return?
- What is the current status of my return?
- How can I claim a purchased product?
You have the right of withdrawal any product purchased at our shop within 100 days after you received the delivery and we will refund your money. If you want to we can clear your credit with a new order - e.g. exchange for a different size or for a different product.
See our terms and conditions for more details: instructions on withdrawal.
Yes, within the United Kingdom, Switzerland, Liechtenstein and the European Union the return is for free. You will find an already postpaid return label for a free return in your package. If you didn't get one, you can print a new one in "My Account" or we will reimburse the costs of return against receipt which you can send us by e-mail.
Please fill out the return form and put it into the parcel. The returned items should be new and boxed as new. Please do not remove the labels and preferably use the packaging box in which the order has been sent to prevent damage to the product packaging.
Separate the return label and stick it on the parcel with adhesive tape or glue. Please remove old labels and bar codes so that the parcel can be addressed correctly. Bring the parcel to the next post station or give it to a postman. Please keep the receipt until we confirm by e-mail that we received your return. You can track the status of your parcel online with the help of the tracking number.
After receiving and processing your return we will fulfill your wish as stated on the return form. You can state if you’d like to be get a refund or if we shall clear your credit with a new order. You can also tell us about your wishes by calling us or writing us an e-mail.
We guarantee the refund of already paid sums within 10 days after you returned the package - often a lot faster.
Credit occurring from payments with PayPal or credit card will be refunded to your PayPal or credit card account. If your return reaches us after more than 60 days (PayPal) or after more than 6 weeks (credit card) we might need your bank data due to a time limit for transactions.
If the merchandise value of the items you keep falls below the minimum merchandise value, the discount coupon will be subtracted from the amount to be refunded. If available we will send you a new discount for your next order.
If you place an exchange of the same product group (shoes -> shoes or pants -> pants e.g.) and the minimum merchandise value is reached again we will be happy to grant the discount again.
If we already received your return according to the tracking link we will usually process it within 2-3 working days. You will receive an e-mail as soon as your return has been processed.
If you want to complain an article due to a defect or similar stuff, please call us or write us an e-mail. You can also just return the article. Please note on the return form or on a piece of paper where the article is damaged so that we can process your complaint as fast as possible. Please also tell us if you want to have a replacement article (only if available), reimbursement or a voucher.