Customer Service

Shipping
 

From Monday to Friday, your order will be shipped as soon as possible and fully insured.

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Payment
 

Depending on the country and shipping method, we offer various payment methods.

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» More about payment
Returns
 

You can return any item within 100 days of reciept with no questions asked. To do so, go to your customer account, select the order under "Orders", click on "More details" and finally select "Make a return".

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» More about returns
FAQ - Frequently Asked Questions
 

Here are the answers to the most common questions.

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Contact the skatedeluxe customer service team
 

Do you have a problem or are there more questions you’d like for us to answer? Our customer service team is always happy to help and can be reached by phone, e-mail, Live Chat, and Facebook. All messages are usually answered within 24 hours.

» Contact us
Size charts
 

Our size charts will help you find the right fit. Since the manufacturers are often companies from the US, size conversions sometimes deviate from EU norms. Also, note the different conversions for women and men.

For the shoes in our shop, you can view the available sizes in US, USW, EU, and UK sizes. In our size charts, you'll find the conversion tables of all manufacturers.

The matching size chart for children's shoes is always displayed as a product image in the product details of that specific shoe.

» All charts
Things to know in our blog
 

Here you can found out more about:

» To the blog
Shop rating
 

We are constantly looking for ways to improve, so your opinion about the ordering process is important to us. Feel free to leave a review about skatedeluxe and our service on Trustpilot. We look forward to reading it!

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