- Do I have to pay shipping costs for the exchange?
- How does exchanging an item work?
- Can my credit be cleared?
- Will my discount coupon still be valid?
If you chose DHL Express and would like to make an exchange, we can offer a discount on the shipping costs if you'd like to choose DHL Express again for your exchange.
If you want to get your exchange as soon as possible, please consider the instructions "Online exchange" below and place a new order online. We will refund your balance from returns usually within 10 business days, depending on the package's transit time. If shipping costs are billed while placing your online exchange, we can either refund them or not charge them at all before shipment. Just make sure you tell us about your exchange wish according to the instructions below.
Online exchangeIf you want to exchange online, just order the usual way. Please mind the following instructions:
- If you want your credit to be cleared, choose the payment method "pay in advance (bank transfer)". In the comment field write down: "Exchange to order [order n°]" and inform us which products you are returning, so that we can process your exchange faster. Thank you in advance for your help!
- Finish the order as usual.
- After that, don't be confused about the automatic e-mail in which you will be asked to issue the money transfer. Just wait for our answer to your comment.
If the credit from your return is sufficient for your exchange order you usually receive an e-mail with a shipping confirmation of your exchange order within two business days. If there will be a credit remaining please give us your bank details. If you paid with PayPal, we will reimburse the credit to your PayPal account.
Alternatively you can also get a voucher for your next order :-)
If the credit is not sufficient, we are going to inform you about it. If you tell us what you are going to send back we can calculate the remaining difference before we receive your return. In this way, your exchange order can be processed faster.