Exchange
How To: Make an Online Exchange
Please register your return online. To do so, log in to your customer account. Under ‘Orders’, select the order and then use the ‘Make a return’ button.
In case you purchased without logging in, click on the link to the ‘Order overview’ in one of the emails relating to the order. Use the ‘Make a return’ button there.
We recommend placing a new order for an exchange:
- Register your return using the ‘Refund’ option.
- Reorder the desired item in the appropriate size.
- Select the shipping and payment method to pay for your exchange order again.
- If you want to use a discount code again, enter ‘Exchange for order XXX’ in the ‘Comments on your order’ field in the last step of the order process. We will check this and apply the discount manually.
- Your new order will be shipped immediately. Your refund will be issued after your return has been received and processed (usually within a few business days).
If you do not wish to pay again, please contact us by phone or email. We will reserve the desired item for you and ship it as soon as we have received and processed your return.
Related topics:
FAQ
As we recommend paying for the exchange order again, you can choose when registering your return:
- refund to your original payment method,
- credit to your customer account.
However, if you do not want to pay for the exchange order again, please contact us so that we can use the refund amount for your return.
That depends on the value of the returned items and the exchange items. If possible, we will grant the discount again.
Your return may invalidate the redeemed voucher if the value of the items you keep falls below the minimum value for the voucher.
If the minimum value for the discount voucher is reached again through the exchange, we will transfer it to your exchange order. This way, your discount will not be lost.
Please note: In the last step of the order process, be sure to enter ‚Exchange for order XXX‘ in the comment field so that we can reapply the discount code.