Shipping

Shipping costs and delivery times

Place and pay for your order from Monday to Friday before 6 p.m. (CET) and we will ship it on the same day. This does not apply for bank transfers via pay in advance.

To calculate the delivery time, please add any product to your shopping cart. Then select your country and your desired shipping method. The delivery time will then be displayed. All articles are shipped from our warehouse in Germany.

Country chart with shipping costs

We offer free standard shipping on orders over 100 Euro within the European Union.
Country Standard shipping
Express shipping
Andorra* EUR 9,95 EUR 40,00
Belgium EUR 4,95 EUR 19,95
Bosnia and Herzegovina* EUR 30,00 EUR 60,00
Bulgaria EUR 9,95 EUR 19,95
Croatia EUR 9,95 EUR 19,95
Cyprus EUR 9,95 EUR 19,95
Czech Republic EUR 9,95 EUR 19,95
Denmark DKK 79,00 DKK 199,00
Estonia EUR 9,99 EUR 19,95
Finland EUR 9,95 EUR 19,95
France EUR 9,95 EUR 19,95
Greece EUR 9,95 EUR 19,95
Great Britain GBP 5,95 GBP 12,95
Hungary EUR 9,95 EUR 19,95
Iceland* EUR 30,00 EUR 60,00
Ireland EUR 9,95 EUR 19,95
Italy EUR 9,95 EUR 19,95
Japan* EUR 40,00 EUR 100,00
Latvia EUR 9,95 EUR 19,95
Lithuania EUR 9,95 EUR 19,95
Luxembourg EUR 9,95 EUR 19,95
Macedonia* EUR 30,00 EUR 60,00
Malta EUR 9,95 EUR 19,95
Moldova* EUR 30,00 EUR 60,00
Monaco EUR 9,95 EUR 19,95
Netherlands EUR 4,95 EUR 19,95
Norway* EUR 9,95 EUR 40,00
Poland EUR 9,95 EUR 19,95
Portugal EUR 9,95 EUR 19,95
Réunion* EUR 40,00 EUR 100,00
Romania EUR 9,95 EUR 19,95
San Marino* EUR 9,95 EUR 40,00
Serbia* EUR 30,00 EUR 60,00
Slovakia EUR 9,95 EUR 19,95
Slowenia EUR 9,95 EUR 19,95
Spain EUR 9,95 EUR 19,95
Sweden SEK 99,00 SEK 199,00
Vatican City State* EUR 9,95 EUR not available

*Special conditions for deliveries to NON-EU countries:
- Shipping costs include customs clearance. The respective VAT and possibly arising toll fees of your country will be charged when you receive the delivery.
- We have no influence on express delivery delays due to safety measures of the customs authorities or remote areas.

Further information: FAQ - Why is my country not being displayed?

Which shipping methods can I choose?

We currently offer two shipping methods. In any case, your parcel is covered by insurance.

Standard shipping

We strive to provide instant shipping from Monday to Friday if your order reaches us before 6:00pm CET. This does not apply if you choose bank transfer as your payment method, because a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days.

Normally DHL delivers all parcels. However, in some countries delivery may be made through a logistics partner of DHL.

Express shipping

Choose DHL Express and your order placed from Monday to Friday until 6:00pm CET will be delivered superfast (1 business day for the biggest part of Europe, except islands and remote areas).

Why haven't I receive a shipping confirmation yet?

The shipping confirmation e-mail with the tracking link will usually be sent between 6:00pm and 8:00pm CET. If you chose pay in advance by making a bank transfer, please note, that a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days.

If you haven't received a shipping confirmation please check if the stated e-mail address is correct or if your e-mail postbox is full and you were not able to receive e-mails due to that.

You can view the tracking link of your order at "My Account" as soon as your order has been shipped.

What happens if I am not at home upon delivery?

Please check the tracking link you received via e-mail after the shipping for detailed information about your delivery. You can also find it when logging in into "My account" and "My orders": Click!

The delivery takes place with DHL or a logistics partner. If you are not at home you will be notified by the postman. In order to contact you, a phone number is very helpful.

What can I do if I didn't receive a notification card?

Please check the tracking link of your parcel which you can find in the shipping confirmation you received via e-mail. You can also find the tracking link in "My Account" when looking at your order. If your parcel is waiting for collection at the post office you can pick it up on presentation of your ID or a written authorization of the receiver.

How can I change my delivery address?

As long as your order has not been forwarded to us you can change your delivery address easily while ordering or before the order in your address book.

If you already completed your order please call us or write us an e-mail. If possible, we will change your delivery address for you. Please note that we pack your order as fast as we can and a belated change in your address book will not change the delivery address in your order.