Shipping costs and delivery times

Place your order from Monday to Friday before 6 p.m. (GMT +1:00) and we will ship it on the same day (not if you choose "pay in advance").

To calculate the delivery time, please add any product to your shopping cart. Then select your country and your desired shipping method. The delivery time will then be displayed.

Country chart with shipping costs

We offer free standard shipping on orders over 100 Euro within the European Union.
Country Standard shipping
Express shipping
Algeria* EUR 40,00 EUR 100,00
Andorra* EUR 9,95 EUR 40,00
Argentina* EUR 40,00 EUR 100,00
Australia* EUR 40,00 EUR 100,00
Belgium EUR 4,95 EUR 19,95
Bosnia and Herzegovina* EUR 30,00 EUR 60,00
Brasil* EUR 40,00 EUR 100,00
Bulgaria EUR 9,95 EUR 19,95
Canada* EUR 40,00 EUR 60,00
Chile* EUR 40,00 EUR 100,00
China* EUR 40,00 EUR 100,00
Colombia* EUR 40,00 EUR 100,00
Costa Rica* EUR 40,00 EUR 100,00
Croatia EUR 9,95 EUR 19,95
Cyprus EUR 9,95 EUR 19,95
Czech Republic EUR 9,95 EUR 19,95
Denmark EUR 9,95 EUR 19,95
Ecuador* EUR 40,00 EUR 100,00
Egypt* EUR 40,00 EUR 100,00
Estonia EUR 9,99 EUR 19,95
Finland EUR 9,95 EUR 19,95
France EUR 9,95 EUR 19,95
Georgia* EUR 40,00 EUR 100,00
Greece EUR 9,95 EUR 19,95
Great Britain EUR 9,95 EUR 19,95
Hong Kong* EUR 40,00 EUR 100,00
Hungary EUR 9,95 EUR 19,95
Iceland* EUR 30,00 EUR 60,00
India* EUR 40,00 EUR 100,00
Indonesia* EUR 40,00 EUR 100,00
Ireland EUR 9,95 EUR 19,95
Israel* EUR 40,00 EUR 100,00
Italy EUR 9,95 EUR 19,95
Japan* EUR 40,00 EUR 100,00
Latvia EUR 9,95 EUR 19,95
Lithuania EUR 9,95 EUR 19,95
Luxembourg EUR 9,95 EUR 19,95
Macedonia* EUR 30,00 EUR 60,00
Malta EUR 9,95 EUR 19,95
Mexico* EUR 40,00 EUR 100,00
Moldova* EUR 30,00 EUR 60,00
Monaco* EUR 9,95 EUR 40,00
Morocco* EUR 40,00 EUR 100,00
Netherlands EUR 4,95 EUR 19,95
New Zealand* EUR 40,00 EUR 100,00
Norway* EUR 9,95 EUR 40,00
Pakistan* EUR 40,00 EUR 100,00
Peru* EUR 40,00 EUR 100,00
Philippines* EUR 40,00 EUR 100,00
Poland EUR 9,95 EUR 19,95
Portugal EUR 9,95 EUR 19,95
Réunion* EUR 40,00 EUR 100,00
Romania EUR 9,95 not available
Russia* EUR 30,00 not available
San Marino* EUR 9,95 EUR 40,00
Serbia* EUR 30,00 EUR 60,00
Singapore* EUR 40,00 EUR 100,00
Slovakia EUR 9,95 EUR 19,95
Slowenia EUR 9,95 EUR 19,95
South Africa* EUR 40,00 EUR 100,00
South Korea* EUR 40,00 EUR 100,00
Spain EUR 9,95 EUR 19,95
Sweden EUR 9,95 EUR 19,95
Taiwan* EUR 40,00 EUR 100,00
Thailand* EUR 40,00 EUR 100,00
Tunisia* EUR 40,00 EUR 100,00
Turkey* EUR 30,00 EUR 60,00
Ukraine* EUR 30,00 EUR 60,00
United Arab Emirates* EUR 40,00 EUR 100,00
United States of America* EUR 40,00 EUR 60,00
Vatican City State* EUR 9,95 EUR not available
Venezuela* EUR 40,00 EUR 100,00
Vietnam* EUR 40,00 EUR 100,00

*Special conditions for deliveries to NON-EU countries:
- Shipping costs Include customs clearance. The respective VAT and possibly arising toll fees of your country will be charged when you receive the delivery.
- We have no influence on express delivery delays due to safety measures of the customs authorities.

Which shipping methods can I choose?

We currently offer two shipping methods. In any case, your package is covered by insurance.

Standard shipping

We provide instant shipping from Monday to Friday if your order reaches us before 6:00 p.m. This does not apply if you choose bank transfer as your payment method, because a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. Normally DHL delivers all packages. However, in some countries delivery may be made through a logistics partner of DHL.

Express shipping

Choose DHL Express and your order placed from Monday to Friday until 6:00 p.m. (GMT +1:00) will be delivered superfast (add any product to your shopping cart and check the delivery time there).

Why haven't I receive a shipping confirmation yet?

The shipping confirmation e-mail with the tracking link will usually be sent between 6:30 pm and 7:30 pm. If you pay in advance by making a money transfer, please note, that a SEPA transfer via online banking usually takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days.

If you haven't received a shipping confirmation please check if the stated e-mail address is correct or if your e-mail postbox is full and you were not able to receive e-mails due to that.

You can have a look at the tracking link of your order at "My Account" as soon as your order has been shipped.

What happens if I am not at home upon delivery?

Please check the tracking link you received via e-mail after the shipping for detailed information about your delivery. You can also find it when logging in into "My account" and "My orders".

The delivery takes place with DHL or a logistics partner. If you are not at home you will be notified by the postman. In order to contact you, a phone number is very helpful.

What can I do if I didn't receive a notification card?

Please check the tracking link of your package which you can find in the shipping confirmation you received via e-mail. You can also find the tracking link in "My Account" when looking at your order. If your parcel is waiting for collection at the post office you can pick it up on presentation of your ID or a written authorization of the receiver.

How can I change my delivery address?

As long as your order has not been forwarded to us you can change your delivery address easily while ordering or before the order in your address book.

If you already completed your order please call us or write us an e-mail. If possible, we will change your delivery address for you. Please note that we pack your order as fast as we can and a belated change in your address book will not change the delivery address in your order.