Shipping

Shipping costs & delivery time

  • We offer free standard shipping for orders over 100 EUR within the European Union.
  • To calculate the delivery time and shipping costs, please add an item to your shopping cart. Then select your country and your desired shipping method. The delivery time will then be calculated and displayed below.
  • Deliveries to remote areas or islands may be delayed by 1-2 business days.

Shipping methods & shipping costs

We offer free standard shipping for orders over 100 EUR within the EU.

Country Standard shipping Priority shipping Express shipping
Andorra* DHL - 9,95 EUR not available DHL - 40,00 EUR
Austria DHL - 4,95 EUR UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Belgium UPS - 4,95 EUR
Bpost / DHL - 6,95 EUR
UPS - 9,95 EUR DHL - 19,95 EUR
Bosnia and Herzegovina* DHL - 30,00 EUR not available DHL - 60,00 EUR
Bulgaria DHL - 6,95 EUR not available DHL - 19,95 EUR
Croatia DHL - 6,95 EUR not available not available
Cyprus DHL - 6,95 EUR not available DHL - 19,95 EUR
Czech Republic DHL - 150,00 CZK not available DHL - 500,00 CZK
Denmark UPS - 59,00 DKK
Post Danmark AS / DHL - 69,00 DKK
UPS - 99,00 DKK UPS - 119,00 DKK
DHL - 149,00 DKK
Estonia DHL - 6,95 EUR not available DHL - 19,95 EUR
Finland DHL - 6,95 EUR not available DHL - 19,95 EUR
France UPS - 5,95 EUR UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Germany DHL - 4,95 EUR
Free for orders over 20 EUR
+ 6,50 EUR with cash on delivery payment
DHL - 6,95 EUR
+ 6,50 EUR with cash on delivery payment
DHL - 14,95 EUR
+ 10,00 EUR with cash on delivery payment
Greece DHL - 6,95 EUR not available DHL - 19,95 EUR
Hungary DHL - 6,95 EUR not available DHL - 19,95 EUR
Iceland* DHL - 30,00 EUR not available DHL - 60,00 EUR
Ireland DHL - 6,95 EUR not available DHL - 19,95 EUR
Italy UPS - 5,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Latvia DHL - 6,95 EUR not available DHL - 19,95 EUR
Lithuania DHL - 6,95 EUR not available DHL - 19,95 EUR
Luxembourg UPS - 4,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Malta DHL - 6,95 EUR not available DHL - 19,95 EUR
Monaco DHL - 9,95 EUR not available DHL - 19,95 EUR
Netherlands UPS - 4,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR DHL - 19,95 EUR
Northern Macedonia* DHL - 30,00 EUR not available DHL - 60,00 EUR
Norway* DHL - 9,95 EUR not available DHL - 40,00 EUR
Poland DHL - 30,00 PLN not available DHL - 90,00 PLN
Portugal UPS - 5,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Republic of Moldova* DHL - 30,00 EUR not available DHL - 60,00 EUR
Romania DHL - 6,95 EUR not available DHL - 19,95 EUR
San Marino* DHL - 9,95 EUR not available DHL - 40,00 EUR
Serbia* DHL - 30,00 EUR not available DHL - 60,00 EUR
Slovakia DHL - 6,95 EUR not available DHL - 19,95 EUR
Slovenia DHL - 6,95 EUR not available DHL - 19,95 EUR
Spain UPS - 5,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR (not available for Canaric Islands)
DHL - 19,95 EUR
Sweden UPS - 79,00 SEK
Posten AB / DHL - 89,00 SEK
UPS - 109,00 SEK UPS - 149,00 SEK
DHL - 199,00 SEK
United Kingdom UPS - 4.95 GBP
UK Mail / DHL - 5.95 GBP
UPS - 7.95 GBP UPS - 12.95 GBP
DHL - 14.95 GBP
Vatican City State* DHL - 9,95 EUR not available not available
FAQ - Why is my country not being displayed?

*There are special conditions for deliveries to NON-EU countries:

  • Please note that we ship from Germany. You will be responsible for any customs duties or taxes imposed by your country when you receive your delivery.
  • We have no control over delivery delays due to safety measures of the customs authorities or remote areas.

FAQ

When will I receive the shipping confirmation e-mail?
 

The shipping confirmation e-mail with the shipment tracking link will usually be sent to you as soon as we've handed over your order to the parcel service. If you haven't received an e-mail, this may be for one of the following reasons:

  • The e-mail landed in your spam folder.
  • There's a typo in your e-mail address. Please check your e-mail address under "My Account".
  • Your inbox is full.
  • You chose payment in advance (bank transfer) and we haven't received your payment yet.

You can also track the status of your order under "My Account - Orders". Once your order has been shipped you'll find the shipment tracking link there.

VS-nicht-zuhaus
What happens if I'm not at home when the delivery arrives?
 
  • If the package cannot be delivered, it can be left with a neighbor, depending on the region, or left at a nearby pick up location. Alternatively, a new delivery attempt can be made.
  • If you're not home, you'll get a notification card in your mailbox, where you can find more information on the whereabouts of your order.
  • Please check the shipment tracking link and the tracking details to find out more about the location of your order.
  • Please understand that we have no influence on the exact time of delivery.
VS-ben-karte
What can I do if I haven’t received a notification card?
 

If you didn’t get a notification in your mailbox, you can do the following:

  • Please check the shipment tracking. You'll find the link in "My Account - Orders". This will help you find out where your package is.
  • If your package is ready for pick up at the post office or another pick up location near you, just present your ID card or a written authorization from the recipient to pick it up.
  • The package might also have been left with your neighbors.
  • Or contact us, we're happy to help you.
How can I change my shipping address?
 
  • If you've already placed your order, contact us. If possible, we'll gladly change your shipping address. Please keep in mind that we pack your order as soon as possible and any subsequent change in your address book will not change the order’s shipping address.
  • As long as you haven't placed your order, you can change your shipping address during the ordering process or in your address book before you place the order.

Shipping methods & shipping costs

We offer free standard shipping for orders over 100 EUR within the EU.

Country Standard shipping Priority shipping Express shipping
Andorra* DHL - 9,95 EUR not available DHL - 40,00 EUR
Austria DHL - 4,95 EUR UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Belgium UPS - 4,95 EUR
Bpost / DHL - 6,95 EUR
UPS - 9,95 EUR DHL - 19,95 EUR
Bosnia and Herzegovina* DHL - 30,00 EUR not available DHL - 60,00 EUR
Bulgaria DHL - 6,95 EUR not available DHL - 19,95 EUR
Croatia DHL - 6,95 EUR not available not available
Cyprus DHL - 6,95 EUR not available DHL - 19,95 EUR
Czech Republic DHL - 150,00 CZK not available DHL - 500,00 CZK
Denmark UPS - 59,00 DKK
Post Danmark AS / DHL - 69,00 DKK
UPS - 99,00 DKK UPS - 119,00 DKK
DHL - 149,00 DKK
Estonia DHL - 6,95 EUR not available DHL - 19,95 EUR
Finland DHL - 6,95 EUR not available DHL - 19,95 EUR
France UPS - 5,95 EUR UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Germany DHL - 4,95 EUR
Free for orders over 20 EUR
+ 6,50 EUR with cash on delivery payment
DHL - 6,95 EUR
+ 6,50 EUR with cash on delivery payment
DHL - 14,95 EUR
+ 10,00 EUR with cash on delivery payment
Greece DHL - 6,95 EUR not available DHL - 19,95 EUR
Hungary DHL - 6,95 EUR not available DHL - 19,95 EUR
Iceland* DHL - 30,00 EUR not available DHL - 60,00 EUR
Ireland DHL - 6,95 EUR not available DHL - 19,95 EUR
Italy UPS - 5,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Latvia DHL - 6,95 EUR not available DHL - 19,95 EUR
Lithuania DHL - 6,95 EUR not available DHL - 19,95 EUR
Luxembourg UPS - 4,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Malta DHL - 6,95 EUR not available DHL - 19,95 EUR
Monaco DHL - 9,95 EUR not available DHL - 19,95 EUR
Netherlands UPS - 4,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR DHL - 19,95 EUR
Northern Macedonia* DHL - 30,00 EUR not available DHL - 60,00 EUR
Norway* DHL - 9,95 EUR not available DHL - 40,00 EUR
Poland DHL - 30,00 PLN not available DHL - 90,00 PLN
Portugal UPS - 5,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR
DHL - 19,95 EUR
Republic of Moldova* DHL - 30,00 EUR not available DHL - 60,00 EUR
Romania DHL - 6,95 EUR not available DHL - 19,95 EUR
San Marino* DHL - 9,95 EUR not available DHL - 40,00 EUR
Serbia* DHL - 30,00 EUR not available DHL - 60,00 EUR
Slovakia DHL - 6,95 EUR not available DHL - 19,95 EUR
Slovenia DHL - 6,95 EUR not available DHL - 19,95 EUR
Spain UPS - 5,95 EUR
DHL - 6,95 EUR
UPS - 9,95 EUR UPS - 14,95 EUR (not available for Canaric Islands)
DHL - 19,95 EUR
Sweden UPS - 79,00 SEK
Posten AB / DHL - 89,00 SEK
UPS - 109,00 SEK UPS - 149,00 SEK
DHL - 199,00 SEK
United Kingdom UPS - 4.95 GBP
UK Mail / DHL - 5.95 GBP
UPS - 7.95 GBP UPS - 12.95 GBP
DHL - 14.95 GBP
Vatican City State* DHL - 9,95 EUR not available not available
FAQ - Why is my country not being displayed?

*There are special conditions for deliveries to NON-EU countries:

  • Please note that we ship from Germany. You will be responsible for any customs duties or taxes imposed by your country when you receive your delivery.
  • We have no control over delivery delays due to safety measures of the customs authorities or remote areas.