Payment
In the skatedeluxe skate shop you have the possibility to pay for your order using different payment methods.
Payment methods
After completing your order, you will be directly forwarded to the PayPal website through a secured connection (SSL encryption). Payment by PayPal is possible with Visa, MasterCard, American Express, Debit or Giropay. A PayPal account is required for the payment. If you do not have a PayPal account or if you don’t want to register with PayPal, you can easily pay with a PayPal guest account via debit or credit card. Please be aware that the desired shipping address has to be confirmed through your PayPal account.
During checkout, you can choose to link your PayPal account for future orders. We do not store any payment details – only a secure connection to your PayPal account. This means you can pay next time without having to log in to PayPal again. You can remove this link at any time in your skatedeluxe account under ‘Payment methods’ or in your PayPal account.
Payment is possible with Visa, Maestro, MasterCard and American Express. Your credit card data is secured through SSL encryption. MasterCard and Visa cardholders, please be aware that additional authentication is required: the so-called 3D-Secure protocol Verified by Visa or MasterCard SecureCode. Depending on the credit institute, an additional password will be requested to ensure that the credit card holder is informed about the payment.
To pay with Apple Pay, Google Pay, or Google Chrome-stored credit cards, your device and browser must support the payment method. In addition, the linked PayPal account or credit card must be correct and valid. Please note that the payment method will only be displayed if the above-mentioned conditions are met.
You can redeem gift cards and Premium Club vouchers in the shopping cart after you have logged in or registered as a new customer. If you do not redeem the entire value of the voucher, the remainder will be credited to your skatedeluxe account. You can use this credit with your next order. If the value of your order is higher than the voucher value, you can pay the remaining amount with a payment method of your choice.
FAQ
If you experience a problem with your payment:
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Verify your payment details to make sure everything is entered correctly.
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Check whether the payment needs to be verified by your bank.
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Try a different payment method or browser.
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Check with your bank or payment provider to ensure there are no restrictions on the transaction.
If the problem persists, contact our customer service team for further assistance.
Please provide details about the problem, but never share your card information or login credentials.
We receive all payments instantly once you have confirmed the payment and the order has been placed successfully. Bank transfers, however, take one to two days, as we cannot influence the transaction period.
If you want to offset your existing credit with a new order, please let us know in the comments field after selecting your preferred payment method. You can also call or send us an e-mail as an alternative.
If your payment didn’t go through, but you received an order confirmation via e-mail, don’t worry — your order is reserved for you.
We will contact you by e-mail as soon as possible how to pay it. Nevertheless, you can already open the order details and choose an alternative payment method in the „Pay Now“ section.
How to access your order details?
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With an account: Go to „My Account – Orders“ and click on „More details“.
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Without an account: Use the order overview link in your confirmation e-mail.
Discounts and vouchers can only be applied if you’re logged into your skatedeluxe account. Without an account it is not possible to add a discount or voucher.
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In your shopping cart, click „Do you have a voucher?“
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Enter your code and click „Redeem voucher.“
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A confirmation will appear if applied successfully.
Unfortunately, payment via invoice is not possible at the moment. We’re working on the possibility to offer this payment method in the near future.