Payment

Payment options

PayPal

After completing your order, you will be directly forwarded to the PayPal website through a secured connection (SSL encryption). The payment by PayPal is possible with Visa, Mastercard, American Express, Debit or Giropay. A PayPal account is required for the payment. If you do not have a PayPal account or if you do not want to register at PayPal, you can easily pay with a PayPal guest-account via debit or credit card. Please be aware that the desired shipping address has to be confirmed through your PayPal account.

Credit card

Payment is possible with Visa, Maestro, Mastercard and American Express. Your credit card data is secured through SSL encryption.
MasterCard and Visa card owners, please be aware that an additional authentication is required: the so-called 3D-Secure protocol Verified by Visa or MasterCard SecureCode. According to the credit institute, an additional password will be requested to ensure that the credit card owner is informed about the payment.

paydirekt

Online banking required. You will be redirected to paydirekt via a secure connection. After having logged in with your paydirekt account you can confirm the purchase. Then you will be redirected back to our shop and your order is complete. We will then ship your order as soon as possible.

C.O.D. - cash on delivery (only within Germany)

Payment is made in cash upon delivery. The fee is 6,50 EUR in total.

Payment in advance (bank transfer)

After finishing your order you will see our bank details and also get a confirmation e-mail with our bank account information. We will ship your order after we have received your payment. Usually a SEPA transfer via online banking takes 1 bank working day to be processed, a paper-based SEPA transfer takes up to 2 bank working days. If you need more than 7 days for your money transfer please inform us via e-mail or phone.

Sofortbanking

For payment with Sofortbanking, you will be directly forwarded the website of the payment provider payment-network.com through a secured connection (SSL encryption). Please keep your bank code, the login data of your online banking (Login and password/PIN) as well as a valid TAN ready (TAN-list, iTAN, mTAN, smartTAN). Your benefits: direct shipping of your goods, automatic debiting from your online bank account, highest security standards and no additional registration.

Problems while paying

If you face any problems with the payment of your order, please contact us by e-mail or phone and tell us your desired method of payment. If your order has not yet been paid for, you can also use a PayPal checkout button to complete the payment. You will find the PayPal button under "My Account”..

How long does a money transfer take?

If you pay with PayPal, Sofortbanking or credit card, we receive the payment within several minutes. If you pay in advance, a SEPA transfer via online banking usually takes 1 business day to be processed, a paper-based SEPA transfer takes up to 2 business days. If you choose cash on delivery, you can pay for your order in cash upon receiving the package.

How can I clear existing credit?

Check “My Vouchers and Credits” under My account for existing credit. If you cannot see your credit balance and would like to clear it with a new order, let us know in the field for notes when you choose a method of payment. Alternatively, you can also call us or write us an e-mail.

Is it possible to buy now and pay later?

We appreciate your understanding that a payment on invoice is not yet possible. We are already working on a solution so that we can offer this payment method soon.