Payment

Payment options

PayPal

After completing your order, you will be directly forwarded to the PayPal website through a secured connection (SSL encryption). The payment by PayPal is possible with Visa, Mastercard, American Express, Debit or Giropay. A PayPal account is required for the payment. If you do not have a PayPal account or if you do not want to register at PayPal, you can easily pay with a PayPal guest-account via debit or credit card. Please be aware that the desired shipping address has to be confirmed through your PayPal account.

Credit card

Payment is possible with American Express, Visa, Maestro and Mastercard. Your credit card data is secured through SSL encryption.
MasterCard and Visa card owners, please be aware that an additional authentication is required: the so-called 3D-Secure protocol Verified by Visa or MasterCard SecureCode. According to the credit institute, an additional password will be requested to ensure that the credit card owner is informed about the payment.

Problems while paying

If you face any problems with the payment of your order, please contact us by e-mail or phone and tell us your desired method of payment. If your order has not yet been paid for, you can also use a PayPal checkout button to complete the payment. You will find the PayPal button under "My Account”.

How long does a money transfer take?

If you pay with PayPal, Sofortbanking or credit card, we receive the payment within several minutes. If you pay in advance, a SEPA transfer via online banking usually takes 1 business day to be processed, a paper-based SEPA transfer takes up to 2 business days. If you choose cash on delivery, you can pay for your order in cash upon receiving the package.

How can I clear existing credit?

Check "My Vouchers and Credits" under My account for existing credit. If you cannot see your credit balance and would like to clear it with a new order, let us know in the field for notes when you choose a method of payment. Alternatively, you can also call us or write us an e-mail.

Is it possible to buy now and pay later?

We appreciate your understanding that a payment on invoice is not yet possible. We are already working on a solution so that we can offer this payment method soon.

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